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Help Center & FAQ
Find answers to common questions and troubleshoot issues. Our help center is here to ensure you have a smooth experience.
Frequently Asked Questions
Are my files secure?
Absolutely. This is our most important feature. PlusConvert performs all conversions directly in your browser. Your files are never uploaded to our or any other server, ensuring complete privacy and security.
Why is my conversion failing?
Conversion failures are rare but can happen if the source file is corrupted or in a format that your browser cannot read. Please ensure your file is not password-protected and try again. For PDF conversions, very complex or non-standard files may also cause issues.
What are the limits of the free version?
The free version allows for up to 20 conversions per day and batch processing of up to 5 files at a time. To unlock unlimited conversions and larger batch sizes, please consider upgrading to one of our premium plans.
What file formats are supported?
We support a wide range of image, document, and text formats, including JPG, PNG, WEBP, AVIF, PDF, DOCX, TXT, and many more. The main converter on the homepage provides a full list of over 20+ supported formats.
Do I need to install any software?
No. PlusConvert is a fully browser-based tool. There is nothing to install. All you need is a modern web browser like Chrome, Firefox, or Safari.